USB Logic Analyze 24M 8CH, MCU ARM FPGA DSP Debug Tool

Shipping Time / Delivery Time

• We make our best efforts to ship your order within the same day of the order. 99% of our orders are shipped within 24 Hours.
• We ship on weekdays (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
• Orders placed before 4.00 PM will be shipped on the same day except on Sundays and Public Holidays.
• Shipments through FedEx / Aramex/ Professional Services, if created before 04:00 PM will be picked up by them on the same day. Otherwise, the shipment will be picked up only on the next day.
• Though we can guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations, etc. and the delivery time is not predictable.
• Please plan your order allowing sufficient time for the delivery instead of last-minute orders.

Guarantee/Warranty

All items are delivered with a standard warranty of minimum 15 days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect. If you have any problems with your order, please notify us within this duration from the date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product. If the particular item is not in stock to replace, we will provide the full refund.

100% Refund/Replacement

We guarantee to provide accurate descriptions and high-quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing, etc., we are providing 2 days time (From the date of order delivery) to report the complaint by going to my account section and then to your order, you will find an option for Request Refund. Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without a valid reason. ROBODIUM reserves the right to take the final decision on all refund request.

Changing or Canceling An Order

Need change something about your order or just want it canceled? You can ask us (by Email Only ) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or canceled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases, Order cancellation may attract 5% bank charges depending on the payment methods used by the customer. (It is because most of payment gateway providers collect their Commission even though order canceled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without a valid reason. ROBODIUM reserves the right to take the final decision on all refund request.

Return Guidelines

Once we confirmed the faulty item cannot be repairable by the customer or by Remote Desktop (Team Viewer), we will issue the RMA Number, which you have to mention clearly on Shipping boxes. Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.

Limits Of Responsibility

We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.